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Payment and restrictions


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Q: How can I pay for my Woodland Funeral Plan?

We have various options available for purchasing a Woodland Funeral Plan, either in full with a single payment or in full over a set period of 12, 24 or 36 months (a Plot will need to be purchased separately). More details can be found on the paying for a plan page.


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Q: Will there be anything extra to pay at the time of the funeral?

With all Woodland Funeral Plans there will be nothing extra to pay for the services and arrangements specified on your Funeral Plan Summary. We occasionally incur additional charges which would need to be paid for, in circumstances where, for example:

  • We receive a request from your representative for the funeral to take place during a weekend, a Bank Holiday or out of normal hours as defined by your woodland funeral director/crematorium.
  • We need to transport the deceased via routes that incur an additional charge by third parties (such as a ferry crossing).

Full details of these and other occasional charges are given in the Terms and Conditions which you will receive when you purchase a Plan. All of the detailed funeral services that you specify will be covered by your Plan. Your representative will need to meet the cost of any further services that they may wish to add at the time of the funeral.


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Q: What happens if I stop paying for my Plan?

If you are paying in full over a set period, we will allow 30 days of grace during which time you can pay the outstanding payment due and your Plan will remain in place. If the outstanding payment is not received within 30 days, we will cancel the Plan and return the money you have paid us, less a cancellation charge of £250.


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Q: What happens if I die before I have finished paying for my Plan?

If you are paying in full over a set period and you die before your Plan has been paid for in full, your representative has the option to either:

  • Pay any amount still owed as a single payment. This must be paid before the funeral can be arranged.
  • Cancel your Plan by writing to us. If this happens, a refund of all payments will be made to the Plan purchaser or Plan holder’s estate as appropriate, less a cancellation charge of £250.

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Q: How is my money invested?

We are required by UK law to invest all Funeral Plan monies in a Financial Services Authority (FSA) regulated Whole of Life policy or trust fund.

If you are paying in full with a single payment or in full over a set period, the money is invested in a Whole of Life policy with The Co-operative Insurance.


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Q: How is my money protected?

Your money is managed under Financial Services Authority (FSA) guidelines and the fund is subject to yearly valuations and capital assessments. You are also protected by the Funeral Planning Authority (FPA) call 0845 601 9619 or visit www.funeralplanningauthority.com of which we are a member. The FPA have arrangements for resolving disputes between customers and the FPA registered providers.


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Q: Are there any age restrictions on purchasing a Woodland Funeral Plan?

If paying in full with a single payment or in full over a set period, The Woodland Funeral Plans can be purchased by anyone aged 18 or over.


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Q: Do I need a medical to purchase a Woodland Funeral Plan?

There is no medical screening or medical required when applying for a Woodland Funeral Plans, regardless of any existing medical conditions.


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